Ordering
Which size should I order?
Our clothing fits true to size. We recommend selecting your usual size. If you’re still uncertain, feel free to contact us for personalised sizing assistance.
Can I cancel or modify my order?
We understand that changes can happen. Once an order has been placed and is being prepared for shipment, we may not be able to modify or cancel it. Please contact us at contact@marencio.com, and our team will do their best to assist you.
Is my payment information secure?
To ensure your shopping experience is safe and secure, our store uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send over the internet. When SSL is enabled, you’ll see a small padlock icon in the address bar of your browser. You can click this icon to view details about our SSL certificate.
You’ll also notice that our website address begins with “https:” instead of “http:”, indicating that you are browsing in secure mode.
Shipping & Delivery
Do you ship internationally?
Yes, we offer free international shipping to most countries worldwide. Delivery times vary depending on your location.
How long will my order take to arrive?
We require between 1-2 working days on average to fulfil your order and transport it to our carrier's sort facility.
Shipping time varies by country or region. Specific delivery dates are not provided nor guaranteed. These are our estimates for your reference:
- United Kingdom: 4-7 Business days
- United States, Canada 6-10 Business days
- Europe 6-10 Business days
- Australia, New Zealand 6-10 Business days
- Other countries 7-14 Business days
How can I track my order?
Once your order has been dispatched, you’ll receive a confirmation email containing your tracking number and a direct link to follow your delivery.
What are the shipping costs?
Enjoy complimentary shipping on all orders as part of our Fall/Winter offer!
Returns & Refunds
Can I return my order?
We accept returns within 14 days of receiving your order. For more information, please refer to our Refund Policy.
How do I start a return?
To start a return, please contact our team through the Contact page or email us at contact@marencio.com with your order details. We’ll guide you through the process and provide the return instructions.
How long does it take to process my return?
Once we receive your returned item, please allow 3–5 business days for processing. You’ll be notified by email as soon as your refund has been issued.
Customer Support
How can I contact your team?
You can reach our team through the Contact page on our website or by emailing us at contact@marencio.com. We’ll get back to you as soon as possible.
What are your customer service hours?
Our customer service team is available Monday to Friday, from 9:00 AM to 6:00 PM (UK time).
How long will it take to receive a reply?
We aim to respond to all inquiries within 24 to 48 hours during our customer service hours.